TECHNICAL SUPPORT

// technology index

Dedicated Technical
Support Outsourcing

  • Technical Support Outsourcing

Outsourcing technical support services can offer numerous benefits for businesses, including cost savings, access to specialized expertise, and enhanced customer satisfaction. At EvacoSolutions, we provide comprehensive technical support outsourcing solutions tailored to your specific needs and requirements.
Partner with EvacoSolutions for reliable, cost-effective, and scalable technical support outsourcing solutions that enhance your operational efficiency and drive customer satisfaction. Let us handle your technical support needs so you can focus on growing your business and achieving your goals.

While integrating the security with the DevOps approach has always been of high demand, this requires a completely different range of processes and tools. DevOps is already known to boast of an agile development methodology. Now when the inputs of the security experts I’ll be brought in a collaborative environment, the project will have an array of effective security safeguards.

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In spite of disturbing the agile development process of the DevOps approach, the additional security inputs only enhance the safeguards and reliability of the project. So, in a way, DevSecOps will only extend the benefits of a DevOps approach further with security inputs. DevOps is already known to boast of an agile development methodology.

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// about service

We offer IT consulting services
that will help you improve your business structure


Key Features of Our Technical Support Outsourcing Services:
01.
24/7 Support:

We understand that technical issues can arise at any time, which is why we offer round-the-clock support to ensure prompt resolution and minimize downtime for your business and customers..

02.
Multichannel Support:

Our technical support team is equipped to handle inquiries and issues across multiple channels, including phone, email, live chat, and social media. We meet your customers where they are to provide seamless support experiences.

03.
Expertise Across Technologies:

Whether you require support for hardware, software, networks, or applications, our team of technical experts has the knowledge and experience to troubleshoot and resolve a wide range of technical issues efficiently.

04.
Scalability:

Our flexible outsourcing solutions are designed to scale according to your business needs and seasonal fluctuations in support volume. Whether you need support for a small startup or a large enterprise, we can tailor our services to accommodate your growth.

05.
Cost-Effectiveness:

Outsourcing technical support allows you to benefit from cost savings associated with overhead expenses, training, and infrastructure investments. By partnering with us, you can reduce operational costs while maintaining high-quality support services.

06.
Customized Service Level Agreements (SLAs):

We work closely with you to establish customized SLAs that align with your business objectives and service level requirements. Our commitment to meeting and exceeding SLAs ensures consistently high levels of customer satisfaction.

01
Phone support

Support and Evolution

02
Video support

Support and Evolution

03
Chat Support

Support and Evolution

// our clients

We are Trusted
15+ Countries Worldwide

Bay-Diuz,
Manager of Company
"EvacoSolutions team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Evaco team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider."
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Clutch,
Manager of Company
"he in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner."
Delight LTD,
Client of Company
"Since partnering with EvacoSolutions, we have seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. "